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Are You Coaching, Mentoring Or Training Your Employees? Distinctions New Managers Need to Know

In all my years of coaching managers on how to coach their staff, common misconceptions about what we actually mean by coaching in a business environment always come up.

If you’re planning to improve your coaching skills with your employees to help develop their potential, here’s what you need to know first.

Mentoring is not Coaching although there are many similarities.

Like coaching, mentoring can be formal or informal. Like Coaching, it is a positive relationship, often between a more experienced person and a less experienced person. Like coaching, mentoring is also done with respect and wisdom and is valued by the other person.

However, unlike Coaching, Mentors give advice and solutions and say what they think the other person should do. The key words are: “provide advice and solutions” If you find yourself giving advice to your employees, you are not teaching. More on that in a moment.

Consulting in business is not Coaching.

Counseling is where:

a) The staff member is subject to disciplinary measures and is counseled about his conduct and this terminology is very often used in the military and police or

b) Your staff have serious personal problems and need to speak to a qualified counselor who specializes in that area. Unlike coaching, counseling focuses on past issues and ends in the present. Key words are “disciplinary measures, personal problems and past to present”.

So if you find yourself having detailed conversations with staff about personal issues and trying to provide guidance, chances are you’re not teaching, you’re advising them.

Training is different again.

The coach talks and demonstrates. It is often a one-to-many scenario and the coach has license to be quite strict in his language and directive in his actions. The key words are “talk and demonstrate”.

This is where students often say – “hey wait a minute Juliette. What about a sports coach? Their job is to tell and show techniques”. Well that’s true. That’s how sports coaching usually works. The coach talks, plans the game, demonstrates techniques and makes the team act on it. That sports coach.

But that’s not what coaching staff is all about and if you visit any Executive, Business or Life coaching school or sign up to the International Federation of Coaches which is the leading body for professional coaching worldwide, you will soon see that professional coaching in business requires a different approach to your regular sports coach. Read this very carefully because this is the simplest, yet often most controversial concept for managers to grasp, but it goes to the very heart of who you will or will not become as a coach to your people. Coaching in the workplace does not give advice. He doesn’t spend a lot of time looking at the past. It does not rely on a one-way flow of telling and instruction.

Life, Business and Executive coaching all:

a) Start in the present (not the past)

b) Use listening and powerful questioning techniques to understand where your employee is now and where they want to go to determine how they will get there.

c) They are based on the philosophy that your staff already know the answers to most of their challenges, but lack the confidence or insight to back up their own judgment and take action.

d) Focus on unlocking the inner wisdom of employees so they can confidently solve their own problems.

Business, executive and life coaches all know that in most cases their coachee (staff member) has either experienced a similar problem before or knows someone who has or has the ability to brainstorm different options and choose a solution with a little help. The coach’s job is not to provide a solution or advice (as a Mentor would do), but to examine the person to help them find and use opportunities for themselves to develop their own ability to find their own solutions.

It’s amazing how a few quick guiding questions can help others on their journey to see the opportunities around them and give them the confidence and insight to explore them.

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